1. WHAT DATA DO WE STORE?
We store all of the data that we need in order to maintain our relationships with customers and clients. This data ranges from records including full name, email address and country, to more extensive records that include full name, telephone number, email address, home and work address. For tax purposes, if you attend a class or buy a product, we will store your tax or VAT identification number and all of the data that we need to issue a correct invoice in all of the jurisdictions in which we operate. In addition, if you attend a class or buy a product, we will also keep a record of that transaction. We may store both your shipping address, for product delivery, and your billing address, which can be used to verify credit card payments or other methods of payment.
2. WHY DO WE STORE YOUR DATA?
We store your data in order to provide the services we offer free and to fulfil our contractual undertakings with our customers and clients. Personal data is stored to be able to send you information, free samples, products and to register you for classes and telecalls. By keeping a record of the products you have purchased, and the classes and telecalls in which you have participated, we are able to check your prerequisites for future, more advanced classes.
Recordings of classes and telecalls are stored and distributed to enable clients and customers to play back classes or telecalls they attended. Your stored data enables our systems to serve you better. For example, our system also knows which classes you have attended in the past and can use your data to offer certain pricing advantages.
3. WHO HAS ACCESS TO YOUR DATA?
Within Create Magic, the individuals with access to your data are those requiring those data to be able to fulfil our contractual agreements with our customers and clients. These may include our communications and marketing team, our event organisers, administrative staff and contractors. In addition, outsourcing work on specialist tasks within IT and accounting, for example, sometimes requires us to grant consultants access to your data whenever and wherever this is required to fulfil our legal obligations towards official authorities or to develop and improve our services.
4. HOW LONG IS THE DATA STORED?
We keep the data stored as long as…
we have a relationship with you as customer, client or interested party
we are legally obliged to, for tax purposes
until you unsubscribe or ask us to delete your information
5. WHAT DATA PROTECTION RIGHTS DO YOU HAVE AS A CUSTOMER?
As a customer, you have the right to…
manage your email or paid subscription
correct any and all information we have stored
request details of the data we have stored regarding you
request deletion or limitation of your stored data
If you would like to update or change your data or be taken off the database completely, please let us know by contacting us at this email address :
6. ARE CUSTOMERS OBLIGED TO PROVIDE THEIR DATA?
Yes, as a customer or client, you must provide the data we need to be able to fulfil our contractual obligations within the various services we offer.
Depending on what you are requesting from us, we will ask you to provide information that may range from your full name, email address and country to more extensive details including full name, telephone number, email address, home and work address.
7. COOKIES, PROFILING AND AUTOMATION
8. WHERE DO WE STORE YOUR DATA?
We use multiple systems for storing your data to fulfil our contractual agreements with customers and clients and that also enable us to operate globally. In general, information is stored in cloud services and on computers in the United States of America, the European Union and Australia. Geographical locations may differ between the different services we provide.
9. HOW DO WE PROTECT YOUR DATA?
Create Magic staff, contractors and the external agencies with whom we work have all signed NDAs (Non-Disclosure Agreements). They have also been trained in data protection. The stored data can only be accessed through security-protected entry points by users with permission to access the information. All Create Magic sub-contractors have signed data protection agreements safeguarding the information we share with them. We also offer written and online data protection information, which is available to the facilitators free of charge.